Privacy Policy

Last updated: 13 September 2026

SureLock Locksmiths respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, use our services or visit our website.

Who We Are

SureLock Locksmiths is a locksmith business providing domestic, commercial and property security services throughout Sutton Coldfield, Aldridge, Stonnall and the wider West Midlands.

For the purposes of applicable UK data protection legislation, SureLock Locksmiths is the data controller responsible for the personal information we collect and use.

Contact details

SureLock Locksmiths
Email: info@surelocklocksmiths.co.uk
Telephone: 0121 630 1882
Website: www.surelocklocksmiths.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

What Personal Information We Collect

Depending on how you interact with us, we may collect some or all of the following information:

Your name
Telephone number
Email address
Property or business address
Details of the locksmith service you require
Information about your locks, doors, windows or security requirements
Appointment and job details
Quotation and invoice information
Payment and transaction information where applicable
Information contained in correspondence between you and SureLock Locksmiths
Photographs or other information you voluntarily provide in relation to a job
Website usage information, such as IP address, browser type and device information
Information collected through cookies and similar technologies

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Collect Your Information

We may collect personal information when you:

Call us
Email us
Complete an enquiry or contact form on our website
Request a quotation
Book a locksmith service
Use our website
Contact us through social media
Communicate with us about an existing or completed job
Provide information to us in person
Leave a review or otherwise interact with our business online

We may also receive information from third parties where this is necessary to provide our services, such as property managers, landlords, letting agents or other businesses arranging locksmith services on your behalf.

How We Use Your Personal Information

We may use your personal information to:

Respond to enquiries
Provide quotations
Arrange and carry out locksmith services
Contact you regarding an appointment or job
Provide emergency locksmith assistance
Provide invoices and payment information
Maintain customer and job records
Manage our relationship with customers
Deal with complaints or queries
Maintain appropriate business and financial records
Protect our business, customers and property
Improve our services and website
Understand how visitors use our website
Comply with legal and regulatory obligations
Establish, exercise or defend legal claims where necessary

We will not use your personal information for purposes that are incompatible with the reasons explained in this Privacy Policy unless we are required or permitted to do so by law.

Our Lawful Bases for Processing Personal Information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process your information where this is necessary to provide a service you have requested, provide a quotation, arrange an appointment or fulfil our contractual obligations.

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include managing customer relationships, maintaining business records, improving our services, preventing fraud or misuse and protecting our business.

Legal Obligation

We may process information where necessary to comply with a legal obligation, including accounting, tax, regulatory or other legal requirements.

Consent

Where consent is required, we will ask for your consent before processing your information for that particular purpose.

Where processing is based on consent, you can withdraw your consent at any time.

Telephone Calls and Enquiries

When you contact SureLock Locksmiths by telephone, email or through our website, we may record the information you provide so that we can respond to your enquiry and provide the requested service.

This may include your name, contact details, property address and information about the locksmith problem or service you require.

We may retain this information as part of our customer and business records.

Website Forms

If you submit an enquiry through our website, the information you provide may be used to respond to your enquiry, provide a quotation or arrange the requested service.

Please do not submit unnecessary sensitive personal information through website forms.

Cookies and Website Analytics

Our website may use cookies and similar technologies.

Cookies are small files that are placed on your device when you visit a website. Some cookies are necessary for the website to operate correctly, while others may be used for analytics, performance or other purposes.

Depending on the services installed on our website, cookies may be used to:

Keep the website functioning correctly
Improve website performance
Understand how visitors use the website
Measure website traffic
Improve our website and services
Remember certain website preferences

Where applicable, non-essential cookies will only be used in accordance with applicable cookie and data protection requirements.

You can manage or change your cookie preferences through the cookie controls provided on our website and through your browser settings.

Because the cookies used by a website can change when services, plugins or analytics tools are added or removed, we regularly review our website's cookie requirements.

Who We May Share Your Information With

We may share personal information where necessary to provide our services, operate our business or comply with legal obligations.

Depending on the circumstances, this may include:

Website hosting and website service providers
Email and communication service providers
Business software and administration providers
Accounting and payment service providers
Marketing or analytics providers
Property managers, landlords or letting agents where they have arranged work on your behalf
Professional advisers where necessary
Insurers where necessary
Legal or regulatory authorities where required
Other service providers who process information on our behalf

We do not sell your personal information to third parties.

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security measures are in place.

Google and Other Online Services

Our website and business may use third-party services such as website analytics, advertising, mapping, review platforms or other online services.

These services may collect information about your use of our website or interactions with our business in accordance with their own privacy policies and terms.

Where applicable, information may be processed outside the UK. Where this occurs, we will take appropriate steps to ensure that any required legal safeguards are in place.

How Long We Keep Your Information

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

Provide ongoing services
Maintain customer and job records
Deal with complaints or disputes
Meet accounting and tax requirements
Comply with legal obligations
Establish, exercise or defend legal claims

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will securely delete or dispose of it where appropriate.

How We Protect Your Information

We take reasonable and appropriate measures to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Unauthorised disclosure
Alteration
Destruction

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete personal information in certain circumstances
Ask us to restrict how we process your information in certain circumstances
Object to certain types of processing
Request the transfer of certain personal information to another organisation
Withdraw consent where we rely on consent as our lawful basis

These rights are subject to certain legal conditions and exemptions, so they may not apply in every situation.

If you would like to exercise one of your rights, please contact us using the details in this Privacy Policy.

Direct Marketing

We may contact existing customers about services, updates or information where permitted by applicable law.

Where consent is required for direct marketing, we will ask for your consent before sending marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us.

Information From Children

Our services are primarily intended for adults and property owners, landlords, businesses and other customers arranging locksmith services.

We do not knowingly seek to collect personal information from children unless this is necessary in connection with providing a service and there is an appropriate lawful basis for doing so.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms or other online services.

If you follow a link to a third-party website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices of third-party websites.

We recommend checking the relevant privacy policy before providing personal information to another organisation.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so that we have the opportunity to investigate and resolve your concern.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: ico.org.uk

The ICO provides information about data protection rights and how to make a complaint.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.

The latest version will always be published on this page.

Last updated: 13 September 2026

Contact Us

If you have any questions about this Privacy Policy or how SureLock Locksmiths uses your personal information, please contact us:

SureLock Locksmiths
Telephone: 0121 630 1882
Email: info@surelocklocksmiths.co.uk
Website: www.surelocklocksmiths.co.uk

SureLock Locksmiths – To be Sure, be Secure.