Website Terms & Conditions

Last updated: 13 September 2026

These Terms & Conditions govern your use of the SureLock Locksmiths website, www.surelocklocksmiths.co.uk.

By accessing and using our website, you agree to comply with these Terms & Conditions.

If you do not agree with these terms, please do not use our website.

About SureLock Locksmiths

SureLock Locksmiths provides domestic, commercial and property security locksmith services throughout Sutton Coldfield, Aldridge, Stonnall and the wider West Midlands.

Our services may include:

Emergency locksmith services
Lockouts and gaining entry
Lock repairs
Lock replacement
uPVC door repairs
Composite door locksmith services
Window lock and mechanism replacement
High-security lock installation
Burglary repairs
Boarding up
Landlord locksmith services
Commercial locksmith services
Access control
Master key systems
Gate and shutter security

The availability of particular services depends on the property, existing locking system, location and circumstances.

Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, website content is provided for general information and may change without notice.

Information about services, products, availability and pricing may be updated from time to time.

The information on our website should not be treated as a guarantee that a particular service, product or solution will be suitable for your property.

Quotations and Pricing

Any prices displayed on our website are intended as general indications unless expressly stated otherwise.

A website price or starting price does not necessarily represent the final cost of a particular job.

The final price may depend on factors including:

The type of lock or mechanism
The condition of the existing lock or door
The work required
Replacement parts or products required
Access requirements
The time and date of attendance
Whether the work is an emergency
Any additional work requested or reasonably required

Where appropriate, we will provide a quotation or price indication before carrying out work.

Unless expressly stated otherwise, a website price should not be treated as a fixed quotation.

Emergency Locksmith Services

Emergency locksmith work can involve circumstances that cannot always be assessed accurately before attendance.

Where you contact us for emergency assistance, we will endeavour to explain the likely work and costs based on the information available.

If the circumstances differ significantly from the information provided, the price or work required may change.

Where practical, we will discuss significant additional work or costs with you before proceeding.

Non-Destructive Entry

We aim to use non-destructive entry techniques wherever reasonably possible.

However, non-destructive entry cannot always be guaranteed.

Certain locks, doors, mechanisms or circumstances may require drilling, replacement or other methods of gaining access.

Where reasonably practicable, we will explain the available options before carrying out work.

Customer Responsibility

You are responsible for providing accurate information when requesting our services.

You must have the appropriate authority or permission to request work at the property concerned.

We may request reasonable information or evidence of authority where necessary before carrying out certain work.

We reserve the right to decline or stop work where we reasonably believe that the requested work may be unlawful, unsafe or unauthorised.

Property Access

Customers are responsible for providing safe and reasonable access to the property where work is required.

If access cannot be provided, or if the property presents an unreasonable safety risk, we may be unable to complete the requested work.

Where additional attendance is required because access was unavailable or circumstances changed, additional charges may apply where appropriate and agreed.

Products and Replacement Parts

Where replacement locks, cylinders, mechanisms, handles or other components are required, we will use products that are reasonably suitable for the intended application.

Product availability may vary.

Where a specific product or specification has been requested, we will endeavour to supply the requested product subject to availability and suitability.

Manufacturer warranties may apply to certain products. Where applicable, manufacturer warranty terms may apply separately from any rights you have against us.

Workmanship

We will carry out services with reasonable care and skill.

If you believe there is a problem with work we have carried out, please contact us as soon as reasonably possible so that we have an opportunity to investigate the issue and, where appropriate, put matters right.

Nothing in these Terms & Conditions affects any rights you may have under applicable consumer law.

Payments

Payment is due in accordance with the payment terms communicated to you at the time of booking, quotation, attendance or invoicing.

We may accept payment by the methods we make available.

For business customers, landlords or other organisations, separate payment terms may apply where agreed in writing.

Cancellations and Appointments

If you need to cancel or rearrange an appointment, please contact us as soon as possible.

For emergency services, appointments may sometimes need to be rearranged due to circumstances outside our reasonable control, including other emergency call-outs, traffic, weather, access problems or unexpected complications at previous jobs.

We will make reasonable efforts to keep customers informed of significant delays.

Where a customer cancels an appointment after work has commenced or after costs have reasonably been incurred, any charges will be considered on the circumstances of the particular job and applicable consumer law.

Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or other operational reasons.

Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, branding and other materials, belongs to or is licensed to SureLock Locksmiths.

You may view and use the website for your personal or legitimate business purposes.

You must not reproduce, copy, modify, distribute or commercially exploit website content without our prior written permission, except where permitted by law.

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

These links are provided for convenience or additional information.

We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

Your use of third-party websites is subject to their own terms and policies.

Reviews and Customer Content

If you voluntarily provide a review, testimonial, photograph or other content relating to our services, you confirm that you have the necessary rights to provide that content.

We may use customer reviews or testimonials for legitimate business and marketing purposes where permitted and appropriate.

We will not knowingly publish personal information beyond what is reasonably necessary for the relevant purpose.

If you believe content relating to you has been published incorrectly or without appropriate permission, please contact us.

Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded or limited under applicable consumer protection legislation.

Subject to this, we will not be responsible for losses that could not reasonably have been anticipated at the time the relevant agreement was made, or losses that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

This may include:

Severe weather
Road closures
Traffic incidents
Public emergencies
Power or telecommunications failures
Supplier delays
Equipment failure
Industrial disputes
Government restrictions
Other circumstances that could not reasonably have been prevented or anticipated

We will make reasonable efforts to minimise the effect of such circumstances.

Privacy

Our use of personal information is explained in our Privacy Policy.

By using our website or providing personal information to us, you should review our Privacy Policy to understand how we collect, use and protect personal information.

Cookies

Our website uses cookies and similar technologies.

Our use of cookies is explained in our Cookie Policy.

Where required by law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

Complaints

If you are unhappy with any aspect of our service, please contact us as soon as possible.

We will aim to understand the issue, investigate where appropriate and work with you towards a reasonable resolution.

You can contact us using:

Telephone: 0121 630 1882
Email: info@surelocklocksmiths.co.uk

Consumer Rights

Nothing in these Terms & Conditions is intended to remove or restrict any legal rights you have as a consumer.

Where you purchase services as a consumer, applicable consumer protection legislation will continue to apply.

Our terms are intended to be read and interpreted consistently with applicable UK law.

Changes to These Terms

We may update these Website Terms & Conditions from time to time.

Any updated version will be published on this page.

The latest version will apply to future use of the website.